1. Introduction
Welcome to FoamLux (“we,” “our,” or “us”). Your privacy is very important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website (www.foamlux.ae) and the FoamLux mobile application (the “App”).
By using our website or app, you agree to this Privacy Policy. If you do not agree, please do not use our services.
2. Information We Collect
We collect information to provide you with a seamless car wash experience and to improve our services.
a. Personal Information
When you register, book a service, or contact us, we may collect:
- Full Name
- Mobile Number
- Email Address
- Vehicle Details (e.g., make, model, registration number)
- Location details for service delivery
- Payment details (processed securely via third-party payment gateways)
b. Usage Information
We may also collect:
- Device information (type, model, operating system)
- App usage data (pages visited, features used, duration)
- IP address and general location data for analytics and performance improvement
3. How We Use Your Information
We use your data to:
- Process and manage bookings.
- Communicate service updates, promotions, and offers.
- Enhance customer support.
- Improve the performance and functionality of our app and website.
- Comply with UAE regulations and applicable laws.
4. How We Protect Your Data
We implement strong security measures, including:
- Encrypted data transmission (SSL).
- Secure servers and restricted database access.
- Regular security audits and system updates.
However, no system is completely secure. By using our services, you acknowledge that you share your information at your own risk.
5. Sharing of Information
We do not sell, rent, or trade your personal data. We may share limited information:
- With payment gateways to process secure transactions.
- With service partners and staff who fulfill your car wash bookings.
- When required by law or government authorities.
All third parties are bound by confidentiality obligations and data protection requirements.
6. Cookies and Tracking
Our website may use cookies to enhance your experience and collect analytics data. You can disable cookies in your browser settings, but some features may not function properly.
7. Your Rights
You have the right to:
- Access, correct, or delete your personal data.
- Withdraw consent to data processing.
- Request a copy of your data.
To exercise these rights, you can contact us anytime at [email protected].
8. Retention of Information
We retain your data only for as long as necessary to fulfill service or legal obligations. Afterward, your data is securely deleted.
9. Third-Party Links
Our website or app may contain links to third-party websites. We are not responsible for their content or privacy practices.
10. Changes to This Policy
We may update this Privacy Policy periodically. Any changes will be reflected on this page with a revised “Last Updated” date.
11. Contact Us
If you have questions or concerns about this Privacy Policy, contact us at:
